Terms of Use
Last updated: July 29, 2026
These Terms are a binding agreement between you and the operator of Lily ("Lily", "we", "us") governing the website, iMessage assistant, reminders, photos, memory, and related features (the "Service"). Read them before using Lily. If you do not agree, do not use the Service.
Agreement to These Terms
You accept these Terms when you expressly agree during setup or after receiving an update notice. You also acknowledge the Privacy Policy, which explains how personal and sensitive information is handled. If you use Lily for another person or organization, you confirm that you have authority to bind them and permission to provide their information. These Terms do not waive rights or remedies that applicable law does not allow you to waive. If a translated version conflicts with the English version, the English version controls to the extent permitted by law.
Eligibility
You must be at least 16, legally able to enter this agreement, and authorized to use the phone number, device, and iMessage account connected to Lily. If the law where you live requires parental or guardian consent for a person your age, you may use Lily only after that consent is obtained. Lily may refuse or end access if eligibility cannot be confirmed.
The Service
Lily is an automated AI skincare routine, education, and tracking assistant. Features may include general product and routine information, routine logs, reminders, summaries, experiments, conversation memory, product-label reading, and optional photo processing or retention. Lily's replies are generated by AI and are not necessarily reviewed by a human before delivery. AI can misunderstand you, omit context, hallucinate, produce outdated or incomplete information, or give a response that is unsuitable for you. The Service may be delayed, unavailable, changed, or discontinued and reminders may fail. Do not rely on Lily as your only record, alert, or source of important information.
Not Medical Care or an Emergency Service
LILY IS NOT A DOCTOR, DERMATOLOGIST, PHARMACIST, MEDICAL DEVICE, TELEHEALTH PROVIDER, OR EMERGENCY SERVICE. THE SERVICE DOES NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, PRESCRIPTIONS, OR A CLINICIAN-PATIENT RELATIONSHIP, AND IT IS NOT A SUBSTITUTE FOR QUALIFIED PROFESSIONAL CARE. Do not use Lily to diagnose or rule out a condition, decide whether urgent care is needed, manage a prescription, or replace medical advice. Never delay or disregard professional care because of a Lily response. For severe, rapidly worsening, persistent, infected, painful, blistering, bleeding, eye-related, breathing-related, or otherwise concerning symptoms, stop the relevant product and seek appropriate professional or emergency help. Lily does not continuously monitor messages and cannot contact emergency services for you.
Your Decisions, Responsibility & Assumption of Risk
YOU DECIDE WHETHER TO FOLLOW ANY LILY OUTPUT AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ARE SOLELY RESPONSIBLE FOR YOUR SKINCARE CHOICES, PRODUCT USE, ROUTINE, AND RESULTS. You must use independent judgment; read and follow labels and manufacturer instructions; verify ingredients, expiration, authenticity, compatibility, and recalls; patch test when appropriate; introduce products cautiously; account for allergies, sensitivities, prescriptions, pregnancy or nursing, and known conditions; stop after an adverse reaction; and consult a qualified professional when appropriate. By acting on Lily's output, you knowingly accept the risks of skincare and cosmetic products, including irritation, allergy, burns, discoloration, worsening symptoms, interactions, scarring, eye injury, delayed treatment, and lack of results. You are responsible for the accuracy and completeness of what you tell Lily. Lily is not responsible for harm caused by a product, manufacturer, seller, your failure to follow instructions or seek care, information you omitted or misstated, or a decision you made based on AI output, except to the extent liability cannot legally be excluded.
Photos & Image Limitations
A phone photo cannot establish a diagnosis or reliably show texture, color, depth, pain, temperature, timing, or progression. Lighting, angle, filters, compression, makeup, image quality, and AI error can materially change what appears. Lily may miss or misdescribe something, and similar-looking skin features can have different causes. Do not use a photo response to rule out disease or decide not to seek care. You may upload only content you have the right and permission to share. Do not send intimate images, illegal content, another person's image or private information without permission, or anything not needed for skincare support. Optional photo retention requires separate consent and is governed by the Privacy Policy.
Your Account, Messages & Reminders
Your account is tied to your phone number. You are responsible for activity from that number and for securing your device, Apple account, iMessage, and passcode. Tell us promptly if access is lost or unauthorized. Do not treat iMessage as a private clinical channel; Apple, carriers, Sendblue, and people with access to your devices or notifications may see messages. You authorize Lily to send requested onboarding, service, reminder, and account messages. Delivery timing is not guaranteed. You are responsible for carrier, data, roaming, and device charges. You can ask Lily to change or stop reminders, but transactional privacy, safety, or account messages may still be sent where necessary.
Products, Links & Commercial Independence
Lily does not manufacture, test, control, warrant, or assume responsibility for third-party products, ingredients, labels, sellers, websites, availability, quality, safety, legality, or results. A manufacturer label, recall, pharmacist, prescriber, or qualified clinician takes priority over Lily. Product mentions are informational, not endorsements or guarantees. Any sponsorship or affiliate relationship must be disclosed; unless disclosed, Lily does not receive compensation for a specific recommendation.
Trials, Subscriptions & Payments
Some features may be free, trial-based, or paid. Before a paid purchase, we will present the price, currency, taxes, billing period, renewal terms, cancellation method, and any additional purchase terms. You authorize disclosed charges and must provide accurate billing information. Except where law or the purchase terms require otherwise, fees already charged are non-refundable. Mandatory cancellation, cooling-off, renewal, and refund rights where you live remain unaffected.
Acceptable Use
You may not use Lily to violate law or another person's rights; provide medical care to others; impersonate someone; submit content without permission; exploit, scrape, reverse engineer, disrupt, overload, probe, or bypass the Service or its safeguards; distribute malware; automate abusive messaging; extract models, prompts, or system data; or use outputs to train a competing model where prohibited by law. You may not use Lily for diagnosis, emergencies, prescription decisions, or any high-risk purpose. We may investigate misuse and cooperate with lawful requests.
Your Content & Intellectual Property
You keep ownership of content you submit. You give Lily a worldwide, non-exclusive, royalty-free license to host, reproduce, transmit, transform, and process that content only as needed to operate, secure, support, and improve the Service as described in the Privacy Policy. You confirm you have the rights and permissions needed for that license. Lily, its branding, software, design, prompts, interfaces, and service content are owned by Lily or its licensors and protected by law. Subject to these Terms, we give you a limited, personal, revocable, non-transferable, non-exclusive right to use the Service. AI output may not be unique, may resemble output given to others, and may not qualify for intellectual-property protection. You are responsible for checking whether your use of output violates anyone's rights.
Third-Party Services
Lily relies on Apple, Sendblue, Vercel, AI providers, hosting and storage providers, and other third parties. Their systems and terms may apply, and we do not control their availability or independent conduct. To the maximum extent permitted by law, Lily is not responsible for a third party's service, product, content, security incident, delay, or failure.
Changes, Suspension & Termination
We may add, remove, limit, suspend, or discontinue features or access to protect users or the Service, comply with law, address risk or misuse, or operate the business. You may stop using Lily at any time and may request account deletion. Provisions that by their nature should survive-such as responsibility, intellectual property, warranty disclaimers, liability limits, indemnity, and disputes-survive termination.
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LILY AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." LILY AND ITS OPERATORS, AFFILIATES, LICENSORS, AND PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING ACCURACY, COMPLETENESS, SAFETY, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AVAILABILITY, SECURITY, AND THAT THE SERVICE WILL BE ERROR-FREE OR ACHIEVE ANY SKINCARE OR OTHER RESULT. No statement or output creates a warranty unless expressly stated in a signed writing.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LILY'S OPERATOR, AFFILIATES, OFFICERS, WORKERS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, PROFITS, REVENUE, GOODWILL, OR USE; SUBSTITUTE SERVICES; PRODUCT REACTIONS; PERSONAL INJURY; DELAYED CARE; OR ANY LOSS ARISING FROM OR RELATED TO THE SERVICE, AI OUTPUT, PHOTOS, PRODUCTS, REMINDERS, OR YOUR RELIANCE ON THEM, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID LILY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These exclusions and limits apply regardless of the legal theory and even if a remedy fails its essential purpose. They do not exclude liability that cannot lawfully be excluded or limited, such as liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law forbids that exclusion. Your local law may give you additional rights.
Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Lily's operator, affiliates, personnel, licensors, and providers from third-party claims, losses, liabilities, costs, and reasonable legal fees arising from your unlawful or unauthorized content or conduct, misuse of the Service, violation of these Terms, or infringement of another person's rights. This obligation does not apply to the extent a claim was caused by Lily's own unlawful conduct and does not limit non-waivable consumer rights.
Disputes & Individual Claims
Before filing a claim, you and Lily agree to try in good faith to resolve it informally. Send a written description and requested resolution to support@skintext.ai and allow 30 days for a response. This does not stop either party from seeking urgent injunctive relief, using an eligible small-claims procedure, contacting a regulator, or exercising a right that cannot be limited. To the maximum extent permitted by law, you and Lily agree to bring claims only in an individual capacity and not as a plaintiff or class member in a class, collective, consolidated, coordinated, mass, or representative action. If applicable law does not permit this waiver, it will not apply. The governing law and forum are subject to mandatory consumer protections and the jurisdiction legally applicable to Lily's operator and you.
Changes to These Terms
We may update these Terms as the Service or law changes. We will post the updated Terms and date. For material changes, we will provide reasonable notice and request renewed assent when required. Changes apply prospectively from their stated effective date. If you do not accept an update, stop using Lily and delete your account.
General Terms
These Terms and any purchase-specific terms are the entire agreement about the Service and replace prior statements on that subject. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or asset transfer. Headings are for convenience only. Nothing creates an agency, employment, partnership, fiduciary, or joint-venture relationship.
Contact
Questions, legal notices, and informal dispute notices may be sent to support@skintext.ai. Privacy requests should be sent to privacy@skintext.ai.